Privacy Policy

1. Introduction

NOHSONIC Physiotherapy Clinic (“we”, “us”, or “our”), located at 29 Agadez Crescent, Wuse II, Abuja, FCT, Nigeria, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in compliance with the Nigeria Data Protection Regulation (NDPR) 2019.

By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal identification information — full name, email address, phone number, and date of birth.
• Health information — medical history, diagnoses, treatment records, and other clinical data necessary to provide physiotherapy services.
• Contact and communication data — messages sent via our contact or booking forms.
• Technical data — IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage your physiotherapy appointments.
• Provide, personalise, and improve your clinical care.
• Communicate with you regarding appointments, treatment plans, and follow-ups.
• Comply with legal and regulatory obligations applicable to healthcare providers in Nigeria.
• Respond to enquiries submitted through our website.
• Improve our website and service delivery through anonymised analytics.

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the NDPR:

• Consent — where you have provided explicit consent for us to process your data.
• Contract — where processing is necessary to provide the services you have requested.
• Legal obligation — where we are required by law to retain or disclose certain records.
• Legitimate interests — where processing is necessary for our legitimate business interests and does not override your rights.

5. Health Data

Health information is classified as sensitive personal data under the NDPR. We collect and process it solely for the purpose of providing you with physiotherapy care. Access to health records is restricted to authorised clinical staff. Records are retained in accordance with Nigerian healthcare regulations and the standards of the Medical Rehabilitation Therapists Board of Nigeria (MRTB).

6. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

• With other healthcare professionals involved in your care, where clinically necessary and with your knowledge.
• With your HMO or insurance provider, where required to process a claim you have authorised.
• Where required by Nigerian law, a court order, or a regulatory authority.
• With trusted technology service providers who assist in operating our website, under strict confidentiality agreements.

7. Data Retention

We retain clinical records for a minimum of six (6) years from the date of last treatment, or longer where required by applicable law or professional regulations. Non-clinical data such as website enquiry records are retained for no longer than twelve (12) months unless otherwise required.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us directly for highly sensitive communications.

9. Your Rights

Under the NDPR, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer necessary for the purpose it was collected.
• Object to or restrict certain types of processing.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, please contact us at info@npc.clinic or call 09023333331 / 08131555597.

10. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@npc.clinic
• Phone: 09023333331 / 08131555597
• Address: 29 Agadez Crescent, Wuse II, Abuja, FCT, Nigeria